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West One Bank provides this information to protect its customers. Arm yourself against e-mail and Web criminals by being informed.
Online banking has grown rapidly. West One Bank has invested substantially in Security technology and training. Internet banking growth has led to even more efforts by thieves to infiltrate security. Safe on line banking depends on the Bank and our customers working as partners to prevent on line crime. West One Bank will not ask you, via e-mail, or on an unsecured Web page, for your Social Security Number, account numbers, or other financial information. Many kinds of technological robberies are being initiated over the Internet and by e-mail. Counterfeit cashier's checks, phishing, pharming, Malware, bogus contests, and great stock deals are all examples of scams being used. Security begins with strong passwords which only you know. Monitor your accounts regularly and let West One Bank know if you encounter fraudulant activity.
Counterfeit Cashier's or Official checks:
If you receive something that looks like a Cashier's or Official check in the mail, bring it to us for verification before you cash or deposit it. Thieves steal a Banks logo and routing number and print them on fake or imitation Official checks. West One Bank has implemented a policy to protect you and the Bank by placing a hold on Cashier and Official checks when necessary until they can be verified as legitimate and backed by sufficient funds. If you cash or deposit such a check that later proves to be fraudulent, even through no fault of yours, you will be responsible for reimbursing the Bank in full.
Phishing, Pharming and Malware:
Phishing attacks use both social engineering and technical subterfuge to steal consumers' personal identity data and financial account credentials. Schemes use e-mails to lead consumers to copy cat Web sites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and SSNs. Hijacking brand names of banks, retailers, and credit card companies, thieves often convince recipients to respond. Pharming also called "domain spoofing" intercepts Internet traffic and re-routes you to fraudulent sites or proxy servers and again asks for personal information. This is typically done through Domain Name Service (DNS) hijacking or poisoning. Malware is software designed to infiltrate or damage your computer without your knowledge. These may be viruses, worms, Trojan horses, spyware or adware. If you recieve a suspicious email write down the name of the sender, delete the message and call us about the problem. Do not forward the suspicious email
If you receive any unsolicited e-mail that asks for your personal financial information, and appears to come from West One Bank, call us and verify we sent it. Do not reply until you check with us. Remember, if it doesn't feel right, if it doesn't smell right, it probably isn't right. If it seems too good to be true, it probably is. If you receive any unsolicited request for a donation that requires you to give them your SSN or account number via e-mail, delete it. Do not respond or forward. If you use social networking and employment related websites protect your financial and other personal information by not responding to online "friend" invitations from people you don't know because these may be covers for fraud artists. If you receive a phone call from someone who says he or she is with West One Bank, ask the caller for a return phone number. It should match the number at the top of this Web page. If you get one, call West One Bank and verify that the call came from us.
For more information on fraud and scams, via US Mail, e-mail, telephone, or with counterfeit checks, see these helpful Web sites: